PlaySpark Shipping Policy

Effective Date: 01 July 2026

This Shipping Policy applies to all purchases made from PlaySpark ("we", "our", "us").

1. Order Processing

Orders are processed after payment has been successfully received and verified.

Orders are generally processed within 1–2 business days. Orders are not processed, shipped, or delivered on weekends or South African public holidays.

PlaySpark reserves the right to delay, refuse, or cancel orders where fraud, payment issues, stock shortages, or incorrect information is suspected.

2. Delivery Timeframes

PlaySpark uses Aramex Store-to-Door for deliveries throughout South Africa.

Estimated delivery time is 8 to 11 business days from the date your order is dispatched.

Delivery timeframes are estimates only and are not guaranteed. Actual delivery times may vary depending on your location, courier operations, public holidays, adverse weather conditions, industrial action, remote delivery areas, high order volumes, or other circumstances beyond our reasonable control.

3. Delivery Delays

While PlaySpark will make reasonable efforts to dispatch and deliver orders within the estimated timeframe, we cannot guarantee specific delivery dates or times.

To the fullest extent permitted by South African law, PlaySpark shall not be liable for delays in delivery caused by:

• Courier delays or operational issues;

• Incorrect or incomplete delivery information provided by the customer;

• Severe weather conditions or natural disasters;

• Public holidays, strikes, civil unrest, or government restrictions;

• Remote or high-risk delivery areas;

• Events beyond our reasonable control.

Nothing in this policy excludes any rights that consumers may have under applicable South African law where goods are not delivered within a reasonable period or where PlaySpark has failed to meet its legal obligations.

4. Delivery Address

Customers are responsible for providing accurate and complete delivery information.

PlaySpark is not responsible for delays, additional costs, failed deliveries, or losses arising from incorrect or incomplete addresses supplied by the customer.

If an order is returned to us due to an incorrect address, refusal of delivery, or failure to collect the parcel, the customer may be responsible for additional shipping charges before the order can be re-dispatched.

5. Delivery Confirmation and Risk

Risk of loss or damage to the goods passes to the customer upon delivery to the delivery address provided during checkout.

Customers should inspect their parcel upon delivery and notify PlaySpark as soon as reasonably possible if the parcel appears damaged, incomplete, or incorrect.

6. Tracking Information

Where available, tracking information will be provided once your order has been dispatched.

Tracking updates are generated by the courier and may not update immediately or in real time.

7. Failed Deliveries

If delivery cannot be completed due to the customer's absence, incorrect information, refusal of delivery, or inability to access the delivery address, Aramex may attempt redelivery or return the parcel to PlaySpark.

Additional delivery charges may apply for redelivery.

8. Shipping Fees

Shipping charges, if applicable, are displayed during checkout before payment is completed.

Shipping fees are generally non-refundable except where required by applicable South African law.

9. Contact Us

If you have questions regarding your order or delivery, please contact us:

PlaySpark
Email: karoviajpa@gmail.com
Telephone: +27 62 9946445